{"id":12042,"date":"2020-04-14T09:16:29","date_gmt":"2020-04-14T09:16:29","guid":{"rendered":"https:\/\/b-sharpe.d.wpstage.net\/?page_id=12042"},"modified":"2021-02-15T16:01:39","modified_gmt":"2021-02-15T16:01:39","slug":"software-services","status":"publish","type":"page","link":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/","title":{"rendered":"Software and services &#8211; FAQ"},"content":{"rendered":"\n\n\t\tAll topics\t\t\t\n\t\t\t\t\t<ul id=\"menu-eng-faq-particuliers\"><li id=\"menu-item-20389\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/about\/\">About<\/a><\/li>\n<li id=\"menu-item-20391\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/how-it-works\/\">How it works<\/a><\/li>\n<li id=\"menu-item-20392\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/registration\/\">Registration<\/a><\/li>\n<li id=\"menu-item-20390\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/customer-account\/\">Customer Account<\/a><\/li>\n<li id=\"menu-item-20394\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/your-transactions\/\">Your Transactions<\/a><\/li>\n<li id=\"menu-item-20393\"><a href=\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\">Software and services<\/a><\/li>\n<\/ul>\t\n\t<h1>\n\t\tSoftware &#038; Services\n\t<\/h1>\n<h2>\n\t\tOnline certification of your ID with b-sharpe\n\t<\/h2>\n\t\t\t\t\t\tHow do I get my ID or passport certified with b-sharpe?\n\t\t\t<p>Under Swiss anti-money laundering law, we have a legal obligation to identify each of our clients. In the process of registering for our service, you will, therefore, be required to carry out an identity certification. This is done remotely, directly online. You will need your identity card or passport for this. First of all, your document must be valid.<\/p>\n<p>The entire certification procedure is carried out via your customer area. Consult our guide to validating your identity document to obtain all the necessary details, step by step.<\/p>\n<h2>\n\t\tForeign exchange operations\n\t<\/h2>\n\t\t\t\t\t\tCan I make foreign exchange transactions on my client area?\n\t\t\t<p>On your customer area, you can tell b-sharpe about your next exchange transaction.<\/p>\n<p>This way you can :<\/p>\n<ul>\n<li>enter the amount you wish to change, and the currency<\/li>\n<li>choose the currency you wish to receive<br \/>select the account to which you wish to transfer the changed money<\/li>\n<li>select the date on which you want to send the money<\/li>\n<\/ul>\n<p>Once this announcement is made, once we receive the money (either from your account or directly from your employer), we will transfer it to the account you have chosen.<\/p>\n<p>Important: b-sharpe is not allowed to collect the money from your account, so it is important that you transfer it to the b-sharpe account you provided when you registered.<\/p>\n<h2>\n\t\tGeneral information\n\t<\/h2>\n\t\t\t\t\t\tWhen I registered, I made a mistake and gave you a wrong mobile phone number. Can I change it?\n\t\t\t<p>For security reasons, b-sharpe will do this for you.<br \/>Please contact us by e-mail <a href=\"mailto:info@b-sharpe.com\">info@b-sharpe.com<\/a> or by telephone on +41 22 311 11 82.<\/p>\n\t\t\t\t\t\tIs there a b-sharpe application that works on mobile?\n\t\t\t<p>Not yet, the application will be available soon. However, it is possible to use our services and access your customer area on your smartphone.<\/p>\n<h2>\n\t\tData Management\n\t<\/h2>\n\t\t\t\t\t\tI would like to change my bank account: can I add it to my customer area?\n\t\t\t<p>In your customer area, you can add a bank account, in the &#8220;My Bank Accounts&#8221; section of the menu.<\/p>\n<p>However, it is not possible to delete or modify it for security reasons. For this, we invite you to contact us at info@b-sharpe.com, giving us all the necessary details.<\/p>\n\t\t\t\t\t\tI have moved: can I enter my new address in my customer area?\n\t\t\t<p>Please contact us at <a href=\"mailto:info@b-sharpe.com\">info@b-sharpe.com<\/a>. Please note that we will ask you for a proof of address less than 3 months old for this new address.<\/p>\n\t\t\t\t\t\tI have more than one account at b-sharpe: can they be centralized?\n\t\t\t<p>If you have registered them with the same e-mail address, you can switch from one account to the other by clicking on &#8220;Account&#8221; and then &#8220;Change Customer Account&#8221;.<\/p>\n<p>Otherwise, you will need to access your accounts separately.<\/p>\n<h2>\n\t\tYou didn&#8217;t find the answer to your question?\n\t<\/h2>\n\t\t<h3>info@b-sharpe.com<\/h3>\t\t\t\n\t\t\t\t\n\t\t<h3>+41 223 11 11 82<\/h3>\t\t\t\n\t\t\t\t\n\t\t<h3>Online chat<\/h3>\t\t\t\n\t\t\t\t<p>Our chat is on our website and on our <a href=\"https:\/\/www.facebook.com\/bsharpesa\/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook page<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>All topics About How it works Registration Customer Account Your Transactions Software and services Software &#038; Services Online certification of your ID with b-sharpe How do I get my ID or passport certified with b-sharpe? Under Swiss anti-money laundering law, we have a legal obligation to identify each of our clients. In the process of&hellip;<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":11545,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12042","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Q&amp;A about the b-sharpe online foreign exchange web app<\/title>\n<meta name=\"description\" content=\"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Q&amp;A about the b-sharpe online foreign exchange web app\" \/>\n<meta property=\"og:description\" content=\"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\" \/>\n<meta property=\"og:site_name\" content=\"b-sharpe\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-15T16:01:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\",\"url\":\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\",\"name\":\"FAQ - Q&A about the b-sharpe online foreign exchange web app\",\"isPartOf\":{\"@id\":\"https:\/\/www.b-sharpe.com\/en\/#website\"},\"datePublished\":\"2020-04-14T09:16:29+00:00\",\"dateModified\":\"2021-02-15T16:01:39+00:00\",\"description\":\"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.b-sharpe.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\/\/www.b-sharpe.com\/en\/faq\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Software and services &#8211; FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.b-sharpe.com\/en\/#website\",\"url\":\"https:\/\/www.b-sharpe.com\/en\/\",\"name\":\"b-sharpe\",\"description\":\"Le change en ligne de qualit\u00e9 suisse\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.b-sharpe.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Q&A about the b-sharpe online foreign exchange web app","description":"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Q&A about the b-sharpe online foreign exchange web app","og_description":"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.","og_url":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/","og_site_name":"b-sharpe","article_modified_time":"2021-02-15T16:01:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/","url":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/","name":"FAQ - Q&A about the b-sharpe online foreign exchange web app","isPartOf":{"@id":"https:\/\/www.b-sharpe.com\/en\/#website"},"datePublished":"2020-04-14T09:16:29+00:00","dateModified":"2021-02-15T16:01:39+00:00","description":"Find all the answers to your questions about the b-sharpe web app: identity certification, foreign exchange transactions, registration errors.","breadcrumb":{"@id":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.b-sharpe.com\/en\/faq\/software-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.b-sharpe.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.b-sharpe.com\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"Software and services &#8211; FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.b-sharpe.com\/en\/#website","url":"https:\/\/www.b-sharpe.com\/en\/","name":"b-sharpe","description":"Le change en ligne de qualit\u00e9 suisse","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.b-sharpe.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/pages\/12042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/comments?post=12042"}],"version-history":[{"count":0,"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/pages\/12042\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/pages\/11545"}],"wp:attachment":[{"href":"https:\/\/www.b-sharpe.com\/en\/wp-json\/wp\/v2\/media?parent=12042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}