How to certify your identity document

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    Need help ?

    If you need help to validate your ID, please contact our support team.

    Where can I find the ID validation feature?

    In your personal space you can validate electronically and online your identity document or passport.

    This service is free.

    During your registration process, you will be offered an "Identity Certification" screen after entering your personal information. Take your valid passport or identity card with you, read the instructions on the screen, click on "Verify my identity" and follow the instructions.

    This feature is also accessible in the top right-hand menu on your personal space: "Continue my account validation".

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    Instructions for taking a picture of your identity card

    What ID is accepted?

    Our system accepts passports and identity cards from most countries in the world, as long as the document contains an MRZ code (the MRZ code is a code of letters, numbers and characters at the bottom of the passport and identity card (see below).

    • If you decide to have your passport certified, you will have a photo to take.
    • If you decide to certify your ID, you will have 2 photos to take

    Generally speaking, apart from these photos, the process is exactly the same.

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    Please note: it is not necessary to certify your passport and identity document, one of the two is sufficient.

    How to certify your identity documents

    SMS Code

    • After clicking on "Validate my identity", you will receive a code by SMS that you will have to enter on the screen.
    • This is a necessary procedure that allows us to identify you and offer you an optimal level of security.
    • If you do not receive the SMS, click on the button "Resend a code by SMS".

    Please note: the code must be entered in capital letters.

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    Identity Verification Welcome Screen

    • After correctly entering the SMS code, you will be redirected to an identity verification home screen. Then click on the "Verify  identity" button.
    • At this point, keep your ID ready, you will need it.
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    Choose your passport or identity card

    • On the next screen, the system will ask you to choose the type of document you wish to have certified: your passport or identity card.
    • The same certification principle applies to both documents.
    • For the identity card, you will be asked to take a photo of the front and back of the card, whereas for the passport only one page will be taken.
    • To get started, click on either option.
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    The front of the ID

    On the next screen, if you are logging in from a desktop computer, we suggest that you continue the certification on a mobile phone (rather than loading a photocopy of an ID that is on your computer).

    In all cases, we strongly recommend that you use your mobile phone.

    However, it is important to make sure that you have a network on your mobile phone, otherwise it will not be possible to manipulate it.

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    Continue on your mobile

    • On this screen, we simply describe what happens next:
      you will receive a text message with a secure link
    • By clicking on this link, you will be redirected to your smartphone's browser, and the identity certification will begin.

    At this point, just click on "Continue".

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    Get your secure link

    • On the next screen, the system automatically uses the number you entered when you made your registration. This number will be used to send you the unique link that will allow you to certify your identity document with your mobile phone.
    • You can change your mobile phone number if you wish. Once the number is correct, click on the "send link" button.
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    Front of ID

    • The text message you received contains a link. By typing this link and opening it on your mobile's browser, you access our identity certification service, Onfido.
    • Tap on "Take the photo" to continue.
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    Certification of the front of your ID

    At this stage, the system will ask you to take a picture of the front of your ID. For a better result, we suggest that you put your ID on a support and take the photo. The moment you take the photo, you will be guided. In case of reflection problems or other problems, you will be notified to modify your shot.

    It is important that the information on the card is clearly readable. If you cannot do this yourself, the document will not be accepted and you will have to start again.

    For an optimal result :

    • Leave a margin around the document
    • Make sure you take the picture in a bright place.
    • Avoid flashes and direct light that causes reflections.
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    Certification of the back of the ID

    You will be asked to take a photo of the back of your identity card.

    Important: If you are certifying your passport, only the page of the passport containing the photograph and personal information must be taken.

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    Identity verification - selfie

    Take a selfie

    In our identity certification process, we will ask you to take a selfie. The system will guide you and offer to take a picture of you in a specific frame. For an optimal result, please respect this frame.

    As for the photos of the previous step, it is necessary that the photo taken is not blurred.

    In case of difficulty, the system may ask you to take the selfie using another mode. To do this, follow the instructions on the screen.

    Finally, the system will ask you to validate the selfie: if the photo you have just taken is not satisfactory, you can start again at this stage. All you have to do is click on "Start again".

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    End of the certification process

    You will be informed of the end of the certification process by a message.

    If you started the certification from a computer, the message will prompt you to return to your computer to finalize your registration.

    If you enrolled from your mobile phone, simply follow the instructions.

    In all cases, follow the steps to complete the registration process.

    Please note: it may take a little time between the time the identity documents have been downloaded and the next step is displayed. During this interval, do not refresh the screen, just wait.

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